Returns & Refunds
Because kittens are living animals, most exchanges or returns cannot work like ordinary online purchases. This page explains exactly what refunds and alternatives we offer.
Reservation deposit
- If you change your mind before the adoption contract is signed, we can transfer your deposit to another kitten of your choice, or refund it if agreed at reservation time.
- Once the adoption contract is signed, the deposit becomes the down payment on the sale and follows the rules below.
Before delivery
If you cancel a confirmed reservation before delivery (other than cancellation by us), any pre-payment may be partially refunded depending on how far along the purchase is, minus the non-refundable health and preparation costs we have already incurred. We will always give you a clear, written breakdown.
What if the kitten is not healthy on arrival?
This is the situation we take most seriously. Every kitten arrives with a vet health check and vaccination record. If a vet finds a serious, pre-existing health condition within 48 hours of arrival, we will, at your choice:
- take the kitten back and give you a full refund, or
- replace the kitten with another of equal value, or
- cover the qualifying veterinary treatment described in the adoption contract.
The adoption contract explains which conditions are covered and the proof required (vet report, photos).
When we cannot refund
- Change of heart after the kitten has arrived healthy.
- Illness or behaviour caused after handover.
- Failure to provide the vet report within the stated period.
- If the kitten has been bred from or resold.
How to request a refund
Email us at support@dreamworldkittens.com.com with your reference number and the reason for your request. We reply within 48 hours and, if approved, refund to your original payment method within 10 business days.
Contact
dreamworldkittens.com.com · support@dreamworldkittens.com.com · +1 (213) 300-5923 — Monday to Saturday, 9:00 AM – 7:00 PM (EST)
Last updated: January 1, 2026.